Tracey Pickford has been waiting days for her Covid-19 test result (Image: STOKE SENTINEL)
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A school worker has almost finished her self-isolation and doesn't even have her coronavirus test results back yet.
Tracey Pickford, from Leek in Staffordshire, has is still waiting for her result – 11 days after being swabbed.
The 49-year-old was able to secure a slot at the Newton House mobile testing site on November 3 within just hours of developing symptoms.
But her result has still not come through – and the 119 Government hotline said it had not heard of Newton House.
The Leek resident told Stoke on Trent Live: "I've still not had any response and I'm that annoyed, I've given up. I've phoned multiple times and they're still claiming the Newton House site doesn't exist. I'm just flabbergasted.
Did you have to wait nearly two weeks for your test result? Email [email protected]
She is waiting for her results from Newton House, Leek
(Image: STOKE SENTINEL)
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"Everybody is doing everything they can to follow the rules and the Government can't even get this right. It's absolutely ridiculous.
"If they don't know about this test centre, who were they and where has all my information for the test gone? Who has my details?
"It has made me feel as if I dreamt this up, it's a nightmare. This is a joke.
"I haven't been in work and I work in a school, so this really isn't good when pupils are involved.
"When I last called them they said I must have the wrong postcode. Everybody I speak to says 'that is a joke'. I know it is."
The goverment's testing system has faced lashings of criticism
The Government does not comment on individual cases.
The Newton House mobile testing centre has been operational this month on November 3, 4, 11, 12 and 13.
A Department of Health and Social Care spokesman said: “NHS Test and Trace is the largest diagnostic network in British history. More than 600 test sites are already in operation across the UK, and up to 40 new test sites are opening every week.
“The system is processing tests at an unprecedented scale, with the daily testing capacity now surpassing 500,000, and more than two million people who may otherwise have unknowingly spread coronavirus have been contacted and told to isolate by NHS Test and Trace.
“Anyone with coronavirus symptoms can get a free test and must get tested as soon as they develop symptoms.”