Ryan Davies and Emma Roberts were forced to cancel their family trip to London (Image: North Wales Live WS)
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A family from North Wales was left stranded in Birmingham after their car was stolen while they slept at a hotel.
Ryan Davies, Emma Roberts and their three kids were en route to London from Bangor when they stopped over in the city on Friday night.
But the following morning they were gutted to find their Range Rover SVR had been pinched from an overnight NCP car park.
Ryan and Emma were eventually forced to cancel their trip to the Big Smoke and take a train home with their children, Zac, six, Oli, three, and Noa, nine weeks, reports North Wales Live.
After reporting the crime to West Midlands Police, the couple said they were told the car had been tracked driving in the Staffordshire area.
Emma said looking back she had noticed two people acting suspiciously in the car park as they left the vehicle to check-in to the Radisson Blu Hotel in Birmingham city centre.
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The family's Range Rover was parked in an NCP car park in Birmingham when it was taken
(Image: Emma Roberts WS)
She also noticed a man hanging around outside the facility trying to "hide his face" but thought nothing of it until the car was stolen.
"This isn’t just about the car, they have taken more than just our family car from us," Emma said.
“Our child's car seats, clothing and toys are all inside there.
“This hasn’t just ruined our weekend away – it's ruined our lives. We are now anxiously waiting to see what’s going to happen."
"It’s the fact that they have a set of keys inside the car that gives them access to our entire lives," she continued.
The family-of-four were left with no choice but to go home on the train
(Image: North Wales Live)
“We never thought to have all the ‘extra’ ghost alarms and trackers as such as we didn’t ever think this would happen to us."
She went on to describe the thieves as "low lives" and said it's not right that people think they can steal from hardworking people like herself and Ryan, who owns a garage.
“Having just had a baby nine weeks ago, this has just topped my anxiety to the next level and we will do anything we can to prevent this from happening to any other innocent families avoid the area at all costs," she added.
“The way that they left us stranded in Birmingham with three kids ruined our kids' break away."
Emma said she saw people acting suspiciously when they parked up but didn't think much of it
(Image: North Wales Live)
Emma said living in such a quiet area in Wales where such crime is rare meant it never crossed their minds that they may be targeted when off on a weekend away.
A spokesman for West Midlands Police said it is investigating following reports of the car theft in Hill Street.
"Our investigations are in the early stages and we will follow all relevant lines of enquiry," they added.
An NCP spokesman said: "We have automated shutters on that car park, barriers and security doors which were in full working order. We also have regular patrols on site."
They went on to say that the company would be happy to liaise with the police but have had no contact to date.
Anyone with information can contact West Midlands Police via live chat on its website or by calling 101, quoting crime reference 20/150144/21.