The couple say they were left "disappointed" by the stay
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A couple who splashed out on a hotel to celebrate their golden wedding anniversary say their trip was ruined by "filthy" conditions.
Dave and Shirley Coe booked a three-night stay at the Prince of Wales in Southport, Merseyside, to mark 50 years together.
They married in a church in Formby in 1971, a 15-minute drive away, and had planned to visit some of their old haunts.
The pair had asked for the penthouse suite as it was a special occasion, which they say set them back £527.
But Dave and Shirley, from Worcestershire, say they were left "completely and utterly disappointed" when they arrived last Friday.
They claim their visit was a "nightmare", reports the Liverpool Echo – and it even caused them to leave the hotel a night early.
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The couple booked the penthouse suite
Dave said: "Where do we even start? We got there, the penthouse suite, the balcony was filthy and covered in cigarette ends.
"There were no seats on the balcony, but even if there were I wouldn't have chanced sitting out there.
"It looked like it could've collapsed at any minute.
"The curtains to the balcony were torn to bits, the lock on the door didn't work, and the door itself was rotting.
The couple described their stay as a "nightmare"
"The bathroom had tiles missing, the shower was covered in slime, and the toilet didn't work properly.
"The sink had an 'out of order, do not use' sign on it.
"None of the windows worked, there was broken wood on the dressing table. It was a nightmare.
"I used to stay [there] thirty years ago and it was a beautiful hotel then."
Dave says he keeps being "fobbed off"
The pair became even more disheartened as they ate at the hotel's restaurant.
Dave continued: "We were told if we wanted wine with our food we had to leave the restaurant and go to the bar to fetch it.
"Surely this is against coronavirus regulations?
"The idea is you sit down and staff bring you what you want, with masks on, so as to minimise contact.
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"Breakfast was ludicrous. We were given a pot of hot water, sachets of coffee, polystyrene cups and wooden stirrers.
"The receptionist couldn't care less and was only too pleased to get rid of us."
The couple checked out of the hotel on the morning of their wedding anniversary – despite having paid for two more nights.
Dave added: "We had to leave, there was no way we could stay in such a place."
The Prince of Wales in Southport, Merseyside
He says they were offered £145 by way of compensation, but refused to accept this as they had paid considerably more.
Dave also said the hotel, and its owners Britannia Hotels, had been a "nightmare" to get hold of, and claimed he kept being "fobbed off".
Despite their disappointment with the hotel, Dave and Shirley did manage to salvage some of their weekend.
They revisited the church where they married, as well as Shirley's old home, and some shops they used to frequent.
Britannia Hotels has been approached for comment by the Mirror.